1. What products do you sell?
We offer high-quality décor clocks inspired by luxury watch designs. Our products are crafted to bring a unique and elegant aesthetic to any room.
2. Do you ship worldwide?
Yes! We provide free worldwide shipping on all orders.
3. How long does shipping take?
Shipping times vary by destination:
-
Worldwide: 7–14 business days
All orders are processed and confirmed within 1 business day.
4. How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email with tracking details (when available).
5. What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment options depending on your region. All payments are securely processed.
6. Can I change or cancel my order?
If your order has not yet been processed, we may be able to update or cancel it.
Please contact us as soon as possible at lounger-decor@outlook.com.
7. Do you accept returns?
Yes. If you are not satisfied with your purchase, you may request a return according to our Refund Policy.
(If you want, I can create this policy next.)
8. What should I do if my item arrives damaged?
If your product arrives damaged, please contact us with photos within 48 hours, and we will assist you with a replacement or refund.
9. Where are you located?
Our billing address is:
UK
10. How can I contact customer service?
You can reach us at:
📧 lounger-decor@outlook.com
📞 +39 346 900 0909